Privacy Policy

We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.

Information You Provide

• Account Information: Name, email address, password, phone number, and profile photo
• Payment Information: Credit card details, billing address (processed securely by our payment partners)
• Profile Information: Bio, location, interests, and preferences related to conscious events
• Event Information: For organizers: event details, descriptions, images, venue information, and pricing
• Communications: Messages you send to us or other users through our platform
• Survey Responses: Feedback and responses you provide in surveys or reviews

Information Collected Automatically

• Device Information: Browser type, operating system, device identifiers, and screen resolution
• Usage Data: Pages visited, events viewed, search queries, and interaction patterns
• Location Data: General location based on IP address, precise location only with your consent
• Log Data: IP addresses, access times, referring URLs, and error logs

Information From Third Parties

• Payment Processors: Transaction confirmations and fraud prevention data from Stripe
• Social Logins: If you sign in via Google or Facebook, we receive your name, email, and profile photo

We use the information we collect to:

• Provide, maintain, and improve BrightStar's services
• Process ticket purchases and send order confirmations
• Communicate with you about events, updates, and promotions
• Personalize your experience and show relevant content
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations
• Analyze usage patterns to improve our platform

We do not sell your personal information. We may share your information in the following circumstances:

• Event Organizers: When you purchase a ticket, we share necessary information (name, email, and any required registration details) with the event Organizer
• Service Providers: We work with trusted third-party service providers for payment processing, email delivery, and analytics
• Legal Requirements: We may disclose information when required by law or to protect rights and safety
• Business Transfers: If BrightStar is acquired or merges with another company, your information may be transferred as part of that transaction

All service providers are contractually obligated to protect your information and use it only for the specified purposes.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations.

Account information is retained while your account is active. After account deletion, we may retain certain information for up to 7 years for legal, tax, and fraud prevention purposes.

BrightStar implements industry-standard security measures to protect your information:

• SSL/TLS encryption for all data transmission
• Encrypted storage of sensitive information
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your data
• Secure payment processing through PCI-compliant partners

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a machine-readable format
• Opt-out: Opt out of marketing communications at any time

To exercise these rights, please contact us at privacy@brightstar.com. We will respond to your request within 30 days.

We use cookies and similar tracking technologies to enhance your experience on our platform.

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Help us understand how users interact with our platform
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality.

BrightStar integrates with third-party services that have their own privacy policies:

• Stripe: Payment processing
• Google Analytics: Usage analytics
• Brevo: Email communications
• Mapbox: Location services

BrightStar is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will delete the information.

BrightStar operates globally. If you are located outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.

By using our services, you consent to the transfer of your information to the United States. We ensure appropriate safeguards are in place for international transfers.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it is used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To submit a CCPA request, contact us at privacy@brightstarevents.com.

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform.

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

If you have questions about this Privacy Policy or our privacy practices, please contact our Privacy Team.

• Email: privacy@brightstarevents.com
• Website: brightstarevents.com/contact
• Address: BrightStar Events, Los Angeles, CA, USA